FAQ

About ICE FX

The company’s regulator is Labuan Financial Services Authority (Labuan FSA). ICE Markets Limited (ICE FX) obtained her broker license in Malaysia (Labuan). You can verify the information by clicking on the following links: Certificate of Incorporation and Broker License.

The following information is a proof of the license: https://www.labuanibfc.com/areas-of-business/financial-services/money-broking/list-of-money-brokers.

Funds from ICE FX clients are transferred to a separate segregated account, without mixing up with the company’s own funds. This allows the company to use the funds only for their intended purpose – margin security in the trading accounts of our liquidity providers: Advanced Markets Ltd, Velocity Trade and Integral. In other words, client money is separated from the company’s money and used only for trading or investing. Kept in a segregated account, client funds cannot be spent on any corporate needs, which maximizes our safety guarantees. The company’s main operating bank is one of the world’s largest financial institutions – The Standard Bank of South Africa Limited – it has a very positive impact on the security of funds held on corporate accounts.

Yes, it is possible, for example, in case of a gap (when there are news releases, after the weekend (the difference between the closing price at the end of the current week and the opening price at the beginning of next week)).

To prevent a situation that leads to a negative balance, the company provides margin call – a message from a broker informing the investor of the need to add additional funds to guarantee the security of open orders.

If after a margin call the investor added no additional funds into his trading account and the losses continue to grow, then when a certain margin level is reached, stop out will be triggered and a certain number of orders (or possibly all open orders of the trading account) will be closed automatically.

This occurs when the ratio of funds to the margin becomes equal to the company’s Stop Out level.

Disputes and differences are resolved as follows (excerpt from legal document «Trading Regulations»):

  1. If the client believes that ICE FX is violating any provision of the current Regulations, he/she may file a claim against the company. Claims are accepted within three business days from the moment such dispute arises.
  2. To file a claim, the client has to write a letter describing the dispute and send it by e-mail to: [email protected].
  3. The claim letter should indicate the following details:
    • The client’s name and surname (or the company’s name if the client is a legal entity);
    • The client’s account number;
    • The date and time of occurrence of the dispute (according to the time of the trading terminal);
    • Tickers of all contested positions and/or pending orders;
    • A description of the nature of the dispute with reference to the paragraphs of the company’s Regulations or the Trading Terms & Conditions and the Customer Agreement, which, in the client’s opinion, were violated.
  4. A claim letter should not contain the following:
    • Abusive statements;
    • Offensive language..
  5. ICE FX may reject a claim should paragraphs 32, 33, 34 and 35 of the Trading Regulations be violated.
  6. ICE FX will consider a claim as soon as possible but not later than three business days from the date the claim was received.
  7. If the client is not satisfied with the outcome of review of his/her claim, he/she may refer the case to the regulator or to a court, as described in paragraph 20 of the Trading Terms & Conditions and the Customer Agreement.

NDD (a synonym of A-Book), STP/ECN accounts and Market Execution. 100% execution of all trades at liquidity providers. This can be verified by requesting for online demonstration of back-office for STP accounts.

To start investing (to open initial investment accounts), it is necessary to submit a total application with a minimum of $500. In order for your investments (in PAMM system) to start working on the nearest daily rollover, you need to invest a total of $500 in one or several accounts (PAMM or MAM). For example, for $50 each in 10 PAMM accounts or $500 in 1 PAMM or MAM account. After that, the minimum investment amount in a PAMM system will be $50 in any of the company’s products.

The minimum deposit to create an account is:

  1. $100 for trading accounts;
  2. $1,000 for managed accounts.

Registration in ICE FX

You need to register on the ICE FX website and go through the verification process. After that, you will be able to access all the features of your Personal Area. You’ve become an ICE FX client.

You should contact us through our online chat or write us at [email protected]. Make sure you indicate the phone number where you are expecting the SMS code. You can also contact us by phone: +7-804-333-78-45; +7-499-348-97-89 – or by Skype: [email protected].

You don’t need to, except for the case where you have such a code and you want to link an agent to yourself.

Ice Markets Limited does not provide services to residents of the United States of America, as well as residents of countries that are included in FATF’s black list.

Verification in ICE FX

This is a documented confirmation of the information you provided in questionnaires during registration.

The company uses only those data that were specified in the registration form and have been verified for information transmission.

The verification process requires two documents:

  1. The first document is a scan copy of your passport. You need to provide scans of the following pages: double page indicating your photo and name (1st file); double page indicating your registration address (2nd file).
    Note. For the first document, you can present a scan of your ID card (a copy from both sides) if it is available.
  2. The second document is a document confirming your registration address. It can be a scan of one of the following documents (file 3:
    • Utility bills issued in your name;
    • Utility bills not issued in your name. But in this case, you need to additionally send a confirmation of the fact of your relationship with the person indicated in the bill (birth certificate, passport spread with a marriage mark, etc.).
      Note. Instead of utility bills, you can provide:
    • Reference letter from a housing service (housing and public service, housing maintenance service, etc.) confirming the identity of persons registered in the apartment;
    • House rental agreement;
    • An extract with a stamp from the bank indicating the details of your passport and address of your residence permit;
    • Subscriber’s contract for mobile communication or a mobile communication account, indicating the address;
    • Vehicle technical passport, if the car is yours.

If both addresses are different, you need to confirm only one of them.

The list of documents was compiled and approved in accordance with the Customer Agreement and the “Know Your Customer” (KYC) policy.

Up to 3 days provided all the documents in the list are submitted.

If you don’t have scanned documents, you can use photocopies of these documents. The documents should be readable.

ICE FX uses the latest developments in the field of information security to protect stored personal data. Access to any personal data within the company is restricted to a limited number of persons to prevent information leakage or unauthorized use.

According to the Non-disclosure Agreement, ICE FX does not sell, divulge, transfer the right to use, does not transfer personal information of clients to third parties for temporary or permanent use.

Yes, you can use watermarks if they don’t make it difficult to view the contents of the document.

Deposit and withdrawal

If you don’t receive the SMS code by phone, you should contact our Technical Support Service via our online chat or you can call the phone number listed in the “Contact Us” section and indicate your phone number, where you are expecting the SMS code.

  • Bank transfer (SWIFT): 3-7 business days;
  • Credit/debit cards through DIXIPAY system (you can withdraw an amount that is not more than the amount deposited), VISA and Mastercard (via Skrill) – instantly;
  • Electronic payment systems: ePayments, Skrill, NETELLER – instantly;
  • Two-stage deposit: WebMoney (via ePayments) – instantly; SWIFT (via ePayments): 3-7 business days; SWIFT (via Skrill): 3-7 business days; Bitcoin (via ePayments) – instantly; Litecoin (via ePayments) – instantly.
  • Bank transfer (SWIFT): 5-7 business days;
  • Credit/debit cards through DIXIPAY system (you can withdraw an amount that is not more than the amount deposited) – up to 5 business days;
  • Electronic payment systems: ePayments, Skrill, NETELLER, – up to 3 business days.
  • Bank transfer (SWIFT): deposit – 0%, withdrawal – 0%.
  • ePayments: deposit – 0%, withdrawal – 0%.
  • Deposit with VISA/MasterCard card: deposit – 3%, withdrawal – 0%.
  • Skrill: deposit – 2.5%, withdrawal – 1%.
  • WebMoney: deposit – 0%, withdrawal – 1.8%.
  • NETELLER: deposit – 2.5%, withdrawal – 1%.

For more information, please click on the links:
https://ice-fx.com/promotions#compensation;
https://ice-fx.com/payments.

ICE FX recommends electronic payment system ePayments. Funds are deposited into the personal account instantly. There are no commissions charged when depositing/withdrawing funds. The withdrawal amount does not depend on the deposit amount.

ICE FX recommends electronic payment system ePayments. There are no commissions charged when depositing/withdrawing funds. The withdrawal amount does not depend on the deposit amount.

Beneficiary's Name: Ice-FX Markets Limited.
Beneficiary's Address: U0064, 3rd Floor, Jalan OKK Awang Besar, 87000 Labuan FT, Malaysia
Beneficiary's Bank SWIFT: SBZAZAJJ.
Beneficiary's Bank Name: Standard Bank of South Africa Ltd.
Beneficiary's Bank Address: 88 Commissioner Street, Johannesburg, 2001, South Africa.
Beneficiary's Bank Account: 090 790 260.

For the relevant information about the amount to be compensated for SWIFT transfer on our website, please check the link. In order to be refunded the SWIFT transfer commission, you need to provide a copy of the payment document by contacting us through our online chat or sending the document to us by e-mail: [email protected].

The commission is refunded automatically when the client’s funds are credited to his account. The amount to be compensated is credited to the client’s personal account in his/her Personal Area.

Privileged client statuses

ICE FX has the following client statuses:

  1. Based on the total amount of funds in all accounts:
    • From US$5,000, the client is assigned a personal manager;
    • From US$100,000, the client is made a VIP client;
    • From US$250,000, the client is made an Elite client;
  2. Based on how long the client has stayed with ICE FX:
    • From 2 years, the client receives Loyal status;
    • From 5 years, the client receives Loyal+ status.

The client can have privileged statuses from both groups at the same time. In this case, he gets the privileges of a status that provides big benefits.

A personal manager is an ICE FX member who acts as a consultant for any issues arising from any of ICE FX clients.

The personal manager provides assistance in such areas as:

  • Deposit and withdrawal of funds;
  • Trade and investment;
  • ICE FX products;
  • Functionality of the website and Personal Area;
  • Agency activity;
  • Privileged statuses.

If your deposit exceeds US$5,000 and your personal manager does not contact you within a week after that, please report this to our Technical Support Service. We will immediately assign a personal manager to you.

A client can become a Loyal client if he/she has been with ICE FX as a client for up to 2 years.

A client can become a Loyal+ client if he/she has been with ICE FX as a client for up to 5 years.

VIP status gives a client such benefits as:

Having a personal manager.
Each VIP client of ICE FX has a personal manager to resolve any issues that may arise.
Improved investment conditions.
For VIP clients, there are preferential investment offers for the majority of A-rated indexed managed accounts. Managers’ performance fee paid from profit is reduced by 10%.
Accumulated interest on deposit.
VIP clients receive up to 4% per annum on their average deposit with ICE FX for this period.
Refund of deposit/withdrawal commissions.
ICE FX fully compensates VIP clients for any deposit/withdrawal commission they paid to third-party payment systems.
Special deposit/withdrawal conditions.
A VIP client can request for an advance payment of up to US $10,000 to his trading account. A withdrawal request by a VIP client is always placed in front of the queue. That is why VIP requests are processed much faster than the standard period stipulated by the rules.
Instant withdrawal of funds.
VIP clients can instantly withdraw up to US $5,000 per day from their ICE FX account.
Various deposit/withdrawal methods.
VIP clients can withdraw funds from their ICE FX account in any method available, regardless of the initial method used to deposit funds to that account.
Higher transaction security.
VIP clients can configure the system to ensure that a member of our Finance Department confirms any withdrawal transaction in their account via a phone call.
Prepaid MasterCard.
VIP clients receive a free prepaid MasterCard card issued by ePayments.
Free VPS server.
VIP clients can get a free VPS server hosting in a Europe-based data center located in Hetzner (Germany).
Additional demonstration of hedging.
In the back office, VIP clients can view two times more hedged orders than ordinary clients can view.

Elite status gives an ICE FX client such benefits as:

Having a personal manager.
Each Elite client of ICE FX has a personal manager to resolve any issues that may arise.
Improved investment conditions.
For Elite clients, preferential investment offers are available for most A-rated indexed managed accounts. Managers’ performance fee paid from profit is reduced by 20%.
Accumulated interest on deposit.
Elite clients receive up to 6% per annum on their average deposit with ICE FX for this period.
Refund of deposit/withdrawal commissions.
ICE FX fully compensates Elite clients for any deposit/withdrawal commission they paid to third-party payment systems.
Special deposit/withdrawal conditions.
Elite client can request for an advance payment of up to US $20,000 to his trading account. A withdrawal request by an Elite client is always placed in front of the queue. That is why Elite requests are processed much faster than the standard period stipulated by the rules.
Instant withdrawal of funds.
Elite clients can instantly withdraw up to US $10,000 per day from their ICE FX account.
Various deposit/withdrawal methods.
Elite clients can withdraw funds from their ICE FX account in any method available, regardless of the initial method used to deposit funds to that account.
Higher transaction security.
Elite clients can configure the system to ensure that a member of our Finance Department confirms any withdrawal transaction in their account via a phone call.
Prepaid MasterCard.
Elite clients receive a free prepaid MasterCard card issued by ePayments.
Free VPS server.
Elite clients can get a free VPS server hosting in a Europe-based data center located in Hetzner (Germany).
Demonstration of hedging without limits.
In the back office, Elite clients can view two times more hedged orders than ordinary clients can view.
Demonstration of ICE FX funds.
Elite clients can request for demonstration of the company’s funds in bank accounts, in trading accounts and in accounts opened with payment counterparties.

Loyal status gives an ICE FX client such benefits as:

Having a personal manager.
Each Loyal client of ICE FX has a personal manager to resolve any issues that may arise.
Refund of deposit/withdrawal commissions.
ICE FX fully compensates Loyal clients for any deposit/withdrawal commission they paid to third-party payment systems.
Special deposit/withdrawal conditions.
A Loyal client can request for an advance payment of up to US $10,000 to his trading account. A withdrawal request by a VIP client is always placed in front of the queue. That is why Loyal requests are processed much faster than the standard period stipulated by the rules.
Instant withdrawal of funds.
Loyal clients can instantly withdraw up to US $5,000 per day from their ICE FX account.
Various deposit/withdrawal methods.
Loyal clients can withdraw funds from their ICE FX account in any method available, regardless of the initial method used to deposit funds to that account.
Higher transaction security.
Loyal clients can configure the system to ensure that a member of our Finance Department confirms any withdrawal transaction in their account via a phone call.
Prepaid MasterCard.
Loyal clients receive a free prepaid MasterCard card issued by ePayments.
Free VPS server.
Loyal clients can get a free VPS server hosting in a Europe-based data center located in Hetzner (Germany).
Additional demonstration of hedging.
In the back office, Loyal clients can view two times more hedged orders than ordinary clients can view.

Loyal+ status gives an ICE FX client such benefits as:

Having a personal manager.
Each Loyal+ client of ICE FX has a personal manager to resolve any issues that may arise.
Accumulated interest on deposit.
VIP clients receive up to 4% per annum on their average deposit with ICE FX for this period.
Refund of deposit/withdrawal commissions.
ICE FX fully compensates Loyal+ clients for any deposit/withdrawal commission they paid to third-party payment systems.
Special deposit/withdrawal conditions.
A Loyal+ client can request for an advance payment of up to US $20,000 to his trading account. A withdrawal request by a Loyal+ client is always placed in front of the queue. That is why Loyal+ requests are processed much faster than the standard period stipulated by the rules.
Instant withdrawal of funds.
Loyal+ clients can instantly withdraw up to US $10,000 per day from their ICE FX account.
Various deposit/withdrawal methods.
Loyal+ clients can withdraw funds from their ICE FX account in any method available, regardless of the initial method used to deposit funds to that account.
Higher transaction security.
Loyal+ clients can configure the system to ensure that a member of our Finance Department confirms any withdrawal transaction in their account via a phone call.
Prepaid MasterCard.
Loyal+ clients receive a free prepaid MasterCard card issued by ePayments.
Free VPS server.
Loyal+ clients can get a free VPS server hosting in a Europe-based data center located in Hetzner (Germany).
Additional demonstration of hedging.
In the back office, Loyal+ clients can view hedged orders without limits.
Demonstration of ICE FX funds.
Loyal+ clients can request for demonstration of the company’s funds in bank accounts, in trading accounts and in accounts opened with payment counterparties.

For privileged ICE FX clients, there are preferential investment offers for the majority of A-rated indexed managed accounts. Managers’ performance fee paid from profit is reduced by 10% to 20% depending on the client’s status.

Personal Area

  • Check the details you entered to ensure that they are correct;
  • Clear your cookie and cache files in your browser;
  • Use a different browser.

If the above actions did not help, you should contact ICE FX Technical Support Service or contact us via online chat.

Yes, you can, but only if you are a verified user. For this purpose, you need to log in to your Personal Area and select the section “Profile”, where you can change your username and password.

Unfortunately, you can’t manually delete your Personal Area. But it will be deleted automatically in a year, if you don’t use it within this period.

Trading terms and conditions

Yes, a trader can use this technique on our site. Since we don’t impose any restrictions on trading styles, liquidity providers cover 100% of trades.

Swap value depends on the trading instrument. Swap values can be found by clicking on the link. Please note that when you transfer trades from Wednesday to Thursday, triple swap is charged.

The execution speed is approximately 300 ms.

The quotes digits for currency pairs are 5 characters, except for pairs where there is yen (in these currency pairs, the word length is 3 characters). For metals, gold is 2 characters, silver is 3 characters.

You can get acquainted with this information in the MT 4 terminal or on our website in the document “Contracts Specification” in the section « Trading terms & conditions».

On average, the spreads for ECN accounts are lower than for STP accounts. For major currency pairs, this difference is from 1 to 5 points (five digits after the decimal point).

ICE FX uses a markup. The markup is individual for each financial instrument. In addition, managed accounts have a larger markup than for self-trading accounts.

For STP accounts, the liquidity providers are Advanced Markets Ltd., Velocity Trade and FIXI Plc.

For ECN accounts, we use a software product developed by AMTS Solutions. The liquidity provider in this case is Admiral Markets.

Learn more about liquidity providers on the website

For real accounts, ICE FX provides floating leverage, while for demo accounts, it provides a fixed leverage.

The maximum size of leverage for independent trading (STP and ECN) is 1:300. For managed accounts, it is 1:100.

The leverage provided depends on the following conditions:

  • account type (trading or managed);
  • financial instrument (currency pair);
  • deposit amount;
  • rating conditions (for managed accounts included in the rating).

Trading terminal MT 4

Для ПК торговую платформу можно скачать следующим образом: в меню сайта выбрать «Торговля – Торговая платформа МТ 4» и нажать кнопку « Загрузить».

Торговую платформу МТ 4 для Android и iOS можно скачать, перейдя по следующим ссылкам:
https://ice-fx.com/trading/platforms.html#mobile_android;
https://ice-fx.com/trading/platforms.html#mobile_ios.

Там же можно скачать руководство пользователя.

You can create a demo account only through the terminal program. For this purpose, you need to do the following:

  1. Download the trading platform (see the paragraph “Where can I download the MT4 trading terminal?”).
  2. In the trading platform, click “File -> Open Account”.
  3. In the list, choose the server “IceFX-Server” or enter the IP address of our server (104.128.63.39:443) and click the “Next” button.
  4. Select the option “New Demo Account” and click “Next”.
  5. Fill in the required fields, tick the “I agree to receive news by email” field and click “Next”.
  6. Your account information will appear. Save the necessary information and click “Ready”.

Yes, you can connect to an ICE FX trading account through the MT 4 terminal of another broker. For this, perform the following in the terminal:

  1. Click “File -> Connect to trading account”.
  2. Enter your username, password, IP address of our server (104.128.63.39:443) and click “Login”.

In ICE FX, all orders are executed using the Market method, that is, at a price, which is the current one at the moment in the market.

An order can’t be executed instantly because it takes time to be opened by a counterparty. In this regard, at the moment of a sharp change in quotes, an order may slip, i.e., executed at a price different from the requested one.

On ICE FX demo accounts, orders are executed using the Instant method. Demo accounts receive quotes from the same liquidity aggregator as real ones. However, transactions are not sent to the counterparty. Therefore, it is practically impossible for orders to slip on demo accounts.

For more information, please visit.

Balance is the amount on your account recorded taking into account all completed trades and transactions (trading, depositing, withdrawing of funds from the account).

In contrast, equity is the amount on the account, taking into account current open trades.

Margin is the amount on your account, which is blocked when you open any position (trade). It is like a kind of collateral for transaction.

Leverage is the ratio of the amount of the base currency of a contract to the equity required to open a pledge position (see the term “Margin”). For example, a 1:100 leverage means that an EUR/USD contract of 1 lot (100,000 EUR) requires 100,000/100 = 1,000 EUR of collateral (provided that the deposit is in EUR).

If the deposit is in USD, that is, the base currency of the pair differs from the deposit currency, then the base currency must be converted into the deposit currency at the rate in existence at the time of opening the trade. That is, if the deposit is in USD, and the margin is in EUR, then 1,000 EUR * exchange rate (at the time the trade was opened) = margin in USD (in the deposit currency).

Trading Accounts

The accounts differ in the following parameters:

Formation of liquidity.

The main difference between an STP and ECN account is that with ECN, you can create not only liquidity from external counterparties, but also with the help of internal orders of traders.

What is a counterparty?

In STP accounts, the particular external counterparty (one of the liquidity providers) is known. In ECN accounts, this counterparty can be anyone (because orders are executed anonymously from the aggregating agent and he already makes a match in the ECN system with whom he can).

In ICE FX, aggregator Soft-FX is used for an STP account and AMTS Solutions for an ECN account. In ECN account, it is possible to specify the order execution settings. This is not obtainable with STP accounts.

You can create unlimited number of trading accounts. In this case, when you create each subsequent account, the already created ones must be recharged.

ICE FX has developed a risk management system, which you can use in your trading strategy to limit loss on your account.

You can set the following risk management parameters:

  • Maximum loss for the week, %;
  • Maximum loss for the day, %;
  • Maximum drawdown, %;
  • Minimum balance, USD;
  • Leverage.

For more detailed information on risk management, check the following links:
https://ice-fx.com/trading/risk-management.html#tab-functional;
http://wiki.ice-fx.com/obshhaya-informatsiya-risk-menedzhment/.

This is not compulsory. However, ICE FX strongly recommends setting these parameters to prevent large losses in your trading account.

All risk management indicators are calculated by equity.

You can find the necessary information by clicking on the link or by contacting our technical support for more detailed information.

Yes, you can order for demonstration of the transaction at the back office for trading accounts. To do this, you will need to provide your registered email address and the order number.

If you need detailed information on spreads on trading accounts, please contact our technical support and we will be able to provide spreads for individual currency pairs for a specific period of time.

ICE FX enables you to adjust execution of orders on trading accounts.

Entering the sizes of slippage in the comments to orders

With the option enabled, the slippage size is entered in the comments to an order.

Market orders: slippage is the difference between the price when an order is received in the server and the price when the order is actually executed.

Pending orders: slippage is the difference between the price set in the order and the actual execution price.

It is not recommended to use this option if you are using expert advisors because some expert advisors make use of comments to orders.

Symbol Price S / L T / P Price Commision Swap Profit Comment
eurusd 1.12179 0.00000 0.00000 1.12176 -0.07 0.00 -0.03 [0]
eurusd 1.12172 0.00000 0.00000 1.12186 -0.07 0.00 -0.14 [+5]
Partial execution of limit orders

With this option enabled, limit orders will be executed using the Good-Till-Canceled (GTC) algorithm.

An order will be executed at the price specified in it and in the volume available on the market at that moment (that is, in part or in full).

For partial order execution, a GTC-order will remain on the market until it is fully executed at the set price (until liquidity at the set price appears in the market) or until the trader cancels it.

With the option disabled, limit orders will be executed using the Fill-Or-Kill (FOK). algorithm. An order can be executed only in full. Therefore, if there is insufficient liquidity in the market, the order will wait for re-activation.

The setting is applied for Take Profit, Sell Limit and Buy Limit orders.

Market execution of limit orders

With the option enabled, limit orders will be executed as market orders.

If an order is activated, it will be executed in full at current market prices.

Cancellation of related orders in the case of a gap

With the option enabled, a pending order will be cancelled in the event that its activation and closing prices for Stop Loss / Take Profit have fallen into a gap (activated on one tick).

Cancellation of stop orders at a gap of more than N points

With the option enabled, a stop order will be cancelled if the difference between the price set in the order and the first quote activating the order after the gap is greater than or equal to the value set by the trader (N points).

This option applies to Buy Stop and Sell Stop orders. It doesn't apply to Stop Loss orders.

Execution of market and stop orders as limit orders with a slippage restriction of at most N points

With the option enabled, market and stop orders will be executed as limit orders, with a price adjusted to the amount of allowable slippage (N points) set by the trader.

  • For a stop order, adjustment will be made for the worse (relative to the declared order price);
  • For a market order, adjustment will be made for the worse (compared to the price that was existing at the time instruction was received in the server to open a market order).

This configuration is relevant for Market Order, Sell Stop and Buy Stop orders. It is not relevant for Stop Loss, Take Profit, Sell Limit, Buy Limit and Stop Out.

Activation of stop orders at opposite price

With the option enabled, stop orders will be executed according to the following algorithm:

  • Buy Stop is sent for execution when the Bid price crosses the order price;
  • Sell Stop is sent for execution when the Ask price crosses the order price;
  • Stop Loss is activated when the Ask (for Buy) / Bid (for Sell) price crosses the Stop Loss level.

This configuration is relevant for Market Order, Sell Stop and Buy Stop orders. It is not relevant for Stop Loss, Take Profit, Sell Limit, Buy Limit and Stop Out

Risk management (trading)

ICE FX does not impose any strict requirement to set risk management on trading accounts. Nevertheless, this tool would enable you to significantly limit your risks, thereby positively affecting your trading results. For more information, go to link.

Risk management works for all types of accounts (STP and ECN).

You can choose which risk management parameters to set on any type of trading accounts (STP and ECN).

Trading accounts have the following types of limits:

  1. Maximum loss for the day.
  2. Maximum loss for the week.
  3. Maximum drawdown (unlimited).
  4. Maximum leverage.
  5. Minimum balance (unlimited).

Details about these types of loss limits (i.e. risk management) can be found by clicking on the link.

By reducing the leverage, you are increasing the margin required to open trades. This, in turn, reduces the maximum possible lot that you can open. An open lot affects the price per pip: the lower the price per pip, the lesser the possible losses, and the lesser risk you incur. The same rule works vice versa.

Risk management works on equity.

Changes in risk management parameters will take effect from the next Monday, that is, after the next weekly rollover (Saturday 12:00 - 15:00 EET time) in case the changes in risk management parameters are mitigating in nature.

For example, if risk management parameter “Maximum loss for the week” is set to 20%, and the client wants to change this limit from 20% to 30%. The change will take effect after the weekly rollover.

Changes in risk management parameters will take effect immediately if the changes are tightening in nature.

For example, if the risk management parameter “Maximum loss for the week” is set to 20% and the client wants to change this limit from 20% to 10%. The change will take effect immediately.

You can make withdrawals from your accounts without risk management at any time. With open trades, the amount available for withdrawal will be calculated taking into account the existing margin.

You can make withdrawals from your accounts with risk management only on weekends.

You can do so immediately after creating the account, or when you have started using it for trading. If the trading account is working without risk management, then it can be funded at any time. If the trading account is working with risk management, then it can be funded at any time only provided that all trades are closed. With open trades, you will not be able to add funds to your trading account with risk management.

Managed accounts for manager

Any trader who wishes to open a managed account with us can become a manager.

To create a managed account, you need to register on our website and get your profile verified. After that, you will be able to create accounts, including managed accounts. After creating an account, you need to go to the Managed Accounts tab and click the button “New Account”

The minimum amount, which is needed to create a managed account, is $1,000.

The default leverage when creating a managed account is 1:10.

A client of ICE FX can create any number of managed accounts.

The performance fee is a part of the investor’s profit, which he (the investor) pays to the manager for the manager’s profitable trading. The manager sets the performance fee at his own discretion.

This amount is regulated only for A-rated managers – 15% of the investor’s profit.

You can invest in your own managed account. This can be done by adding funds to your investment PAMM account, which is created automatically when creating the managed account and which is located in the archive of investment accounts. The name of this investment account will be the same with the name of the managed account specified when it was created.

For example, when creating a managed account named “ICE”, an account with the name “ICE-PAMM” will appear in the investment accounts archive.

The second option is to create an investment MAM account and invest in your managed account.

In both cases, performance fee will NOT be paid.

Manager’s capital is the total amount of funds on the managed account at the current moment.

This amount consists of several sums, namely:

  • Amount of funds in the master account;
  • Amount of funds deposited by the manager in his investment account created automatically when creating a managed account. The investment account is in the investment account archive and bears the same name as the managed account, with the mark “PAMM”;
  • Amount of funds invested by the manager in his own managed account for the MAM system;
  • The performance fee paid by investors to the manager as a result of his profitable trading, which was not withdrawn by the manager to his personal account. This amount is credited to the investment account created automatically when creating the managed account. The investment account is located in the investment account archive and has the same name as the managed account with the mark “PAMM”.

The agent’s performance fee is paid from the manager’s performance fee received from the investor’s profit. It is paid to the agent who attracted the investor to the managed account in question.

The agent’s performance fee is set by the manager at his own discretion and is indicated in the relevant offer.

Managed accounts for manager

To start investing in ICE FX, you need to register and have a Personal Area on our website. After that, you need to undergo a verification procedure and then deposit at least $500 into your personal account. The minimum amount of investment in any ICE FX product through the PAMM system is $50. This means that you can select 10 managed accounts and invest $50 in each PAMM account you have chosen, or you can deposit $500 to one managed account.

In order to invest in a managed account, you need to log in to your Personal Area, select the “Investment Accounts” section, click on the “New Account” button, choose from the rating or manually enter the name of the managed account, click on the small “Invest” button, select PAMM or MAM, enter the amount you want to invest and click “Deposit”.

Multi-MA is the manager’s account where trades are copied to from the main managed account using an incremental factor (from 2 to 6). Multi-MA extends the functionality of using a usual managed account by providing the investor with the multiple accounts of one manager with different degrees of trading aggressiveness.

The essence of multiplication is as follows: an account with a multiplier takes its risk information from the base account (master account). All the manager’s trades are automatically copied from it taking into account the multiplier (2-6). For example, if a 0.01 trading lot was opened in the base account, a 0.01 · 2 = 0.02 lot (provided that equity is equal on these accounts) will in turn be opened on Multi-MA*2.

It is worth noting that the minimum investment amount is also reduced (by the multiplier ratio). For example, if the minimum amount of investment in the base account is $10,000, $5,000 will be invested in the account with multiplier 2. In this case, the trading lot will be the same and the earned amount in monetary terms will also be equal. Only in percentage, income on the account with multiplier 2 will be twice as much, that is, it will be 20%, while in the base account – 10%. The coefficient increases the trading lot, thereby allowing you to earn more with less capital investment, i.e., allows you to reduce non-trading risks.

  • PAMM and MAM investment models.
  • PAMM model – your deposit works inside a pool of investors.
  • MAM model – a separate investment account is created with subsequent proportional copying of manager’s trades.

The main advantage of a PAMM model is that the minimum investment is small (from $50).

The following are the disadvantages of a PAMM system:

  1. Profits and losses are blurred;
  2. You can’t set individual risk management parameters;
  3. Deposit request is processed during a daily rollover, while withdrawal request is processed only during Saturday rollover provided the request is submitted before Friday 23:50 EET.

In MAM models, an individual investment account is created. The manager’s trades are proportionally copied into the investor’s investment account in compliance with similar risk.

ОThe main advantage of MAM models is that the investor can instantly enter and leave a managed account during a trading session. The investor can also be able to set individual risk management parameters:

  • Maximum drawdown for the week (%);
  • Maximum sag (%);
  • Minimum balance (USD);

The shortcoming is that you will not be able to invest in a managed account, whose funds are less than the amount required by the manager for trade (minimum MAM investment).

Based on a PAMM model, requests to deposit funds into an investment account are processed in the next daily rollover (00:05 - 00:15 EET of the next trading day). If the deposit request is submitted on Friday, the account will be linked to a selected investment product on Monday from 00:05 EET. Requests to withdraw funds from an investment account are processed in the next week rollover (Saturday 12:00 - 15:00 EET) provided the request is submitted before Friday 23:50 EET. If the request comes after Friday 23:50 EET, you will be able to withdraw only in the next week rollover.

Based on a MAM model, requests for deposit and withdrawal of funds from an investment account are processed instantly during the trading session. On weekends (Saturday and Sunday), you can deposit funds only if trades in the master account (managed account) are closed. If trades are open and transferred to the next trading week, then you will be able to deposit funds into the investment account only on Monday 00:05 EET.

You can withdraw funds from the investment account on weekends (Saturday and Sunday) at any time provided that trades in the master account (managed account) are closed. If trades are open and transferred to the next trading week, then you will be able to withdraw funds from the investment account only from Monday 00:05 EET.

The investor pays performance fee from the investor’s earned amount on the investment account for the trading period. The performance fee is calculated based on the values indicated in the manager’s offer. This amount is indicated in the “Performance fee” column.

The manager’s performance fee is paid according to the high-water mark method. The essence of this method is as follows: performance fee is paid to the manager only if the investor’s equity value on a Saturday rollover or when the MAM account is disconnected is above the high-water mark. As a result, the investor pays performance fee only from his profit (and not from the total amount invested), while the manager does not have to close trades before the rollover. The first value of the investor’s high-water mark is calculated based on the initial deposit amount of the investment account upon activation of the account.

Let’s consider an example. Let’s assume that an investor opened an investment account with an initial deposit of $1,000. This value will be the first high-water mark value. During the trading period, $300 is earned thus pushing the investor’s equity up to $1,300. In the manager’s offer, the performance fee is 15%. Therefore, the manager will be paid the sum of $45 (300 · 15%) as a performance fee from the investor’s profit ($300) during the Saturday rollover.

For an investor to view a manager’s trades in online mode, he needs to visit the section “Managers’ Rating”, select Managed account, click on it, select the section “Questionnaire”, where the investor’s password will be indicated. Then go to MT 4 (MetaTrader 4), click “File – Login to trade account”, enter the managed account number in the “Login” field. In the “Password” field, enter the investor password specified in the questionnaire (if necessary, enter the IP address of the server). Now, the investor will be able to observe the manager’s trades in online mode, while not interfering with the manager’s trading.

Demonstration of execution of trades can be ordered for by a client who has passed the registration and verification procedures with ICE FX. You can order for demonstration of both your trades and the trades of any chosen manager. Position hedging is confirmed by demonstration to the client in online mode via Skype.

Affiliate

You should contact the affiliate department of ICE FX [email protected], specifying your referral code, which you forgot to enter when registration. In the subject line of your letter, please indicate: “Assigning to an agent” and the reason why you did not enter the code when registering.

To register a client as your referral, the client needs to go through your referral link. When the client is registering on the site, the referral code will be added automatically, or the client can manually enter your referral code in the Referral Code field if available.

The client being invited only needs to click on the referral link, and when registering on the site, the referral code will be added automatically – the client becomes the agent’s referral. In this case, the agent, that is, the person who owns the link or code, receives (earns) funds paid by ICE FX from the referral commission generated.

The referral link is valid for 2 days starting from the time your referral clicks on it and becomes a member of ICE FX, provided your referral doesn't clean his cookie and cache files in his browser.

You need to register on our website and get verified. After that, you automatically become a classic agent and a referral link and referral code will appear in the affiliate section of your Personal Area.

A two-tier program is a special affiliate program that operates for those ICE FX clients who engage in attracting referrals, that is, for agents. The essence of the two-tier program lies in the fact that any agent receives an additional reward for the trading and investment activity of not only his direct referrals, but also of clients attracted by those referrals.

Under a two-tier program, the agent receives referral commissions each week (during Saturday rollover) as follows.

Based on the total commission generated by tier-two referrals for the last 4 weeks, tier-one referrals are paid a commission, which is calculated based on status – classical or PRO agent.

In turn, the agent receives a percentage of this commission, which is calculated on a separate table and differs for classical and PRO partners.

You can see examples of calculations by clicking on the link.

Competitions

Genesis and Genesis Prime competitions are designed to find efficient and promising traders in the foreign exchange market, who have the skills and abilities to generate profit from speculative trades with acceptable level of trading risk.

The competition is aimed at those who have a profitable trading system and are able to use it competently in combination with tough risk and money management.

The trader needs to first apply for participation. The application can be submitted at any time but no later than two weeks before the start of a new stage. The application can be in any form and sent to email address [email protected].

The application must include the following information:

  • Surname, Name, middle name and date of birth;
  • Username in ICE FX (if any). The username is the e-mail address specified when registering as a client;
  • Name of the competition in which you want to participate (Genesis or Genesis Prime);
  • Date you want to participate. The date must coincide with the beginning of one of the stages of the competition, the calendar schedule of which is published on the ICE FX website;
  • Monitoring link of your trading with other brokers;
  • A brief summary and description of your trading strategy (optional).

Requirements for candidates for participation in the competition competition.

After a candidate has been accepted to participate in a competition, ICE FX opens a competition account for him. ICE FX will credit bonus to this account. Additional bonuses and prizes will be available to participants who complete each stage successfully.

ICE FX provides participants at each stage with bonuses and prizes, which depend on the size of the participant’s own funds.

The maximum amount of bonus funds (total) for one participant is $25,000. Bonuses cannot be withdrawn by the participant before their percentage. That part of bonuses that generated its percentage from trading is paid into the deposit and becomes the participant’s property, which can be withdrawn from the competition account if desired.

The company holds promo events to attract clients (managers and investors).

ICE FX compensates 2 types of costs:

  • Costs incurred while withdrawing funds from an account with a donor company;
  • Costs incurred while funding an ICE FX account.

The maximum compensation and the conditions for obtaining compensation differ Depending on how the account is confirmed:

  • Screenshot – compensation for withdrawal of funds from the donor company is up to 2%;
    Compensation for depositing funds into ICE FX account is up to 2%.
  • Video / online demonstration – full compensation for withdrawing funds from a donor company; full compensation for depositing funds into an ICE FX account.
The client needs to provide a screenshot or photo of the payment in online chat or send an e-mail to [email protected], where the commission amount can be seen.

Forum

The main goal of the forum is to provide a platform for communication and dialogue between the Administration of Ice Markets Ltd., its clients, managers, traders, investors and all visitors interested in the company’s activities.

Visitors who are not registered on the forum cannot leave messages or comments on the forum. But they can read posts by registered users. To be able to comment on any information, you need to register and activate your account.

When registering, the user must specify his username (valid e-mail address), create a password and choose a nickname that will be used to publish all messages from that user.

For ICE FX clients: your username and nickname at the forum should be the same with those used while registering as an ICE FX client. Therefore, make sure you specify the same email address used while registering as a client of ICE FX.

If you initially registered at the forum and then decided to become a client, be sure to include the same email address used while registering as a client, as when registering at the company’s forum. If you specify another email address when registering as a client, you will have to re-register on the forum so that the usernames will match.

After passing the registration procedure, all data submitted by the user will be checked by the Administration of the forum and a link will be sent to the specified e-mail address to activate the account, After that, the user will receive all the rights that are available to the corresponding user category. The user will then be prompted to upload his photo to be used as his profile picture.

The username and nickname at the forum should be the same with those used while registering as an ICE FX client. Therefore, make sure you specify the same email address used for registration as a client of ICE FX.

Guests (unregistered visitors). Guests can read any information posted in the public section of the forum, but will not be able to write messages or comment.

Visitors are registered users of the forum who are not clients of ICE FX. They can access the public part of the forum in which they can read information, create various topics and post their own messages.

Company’s clients are registered users of the forum who are clients of ICE FX, have been verified and have funded their deposit with at least the minimum amount. Clients have access to the public and client part of the forum and can read, create topics, post their own messages, and send personal messages a month after becoming clients of the company. Clients can add a personal signature if approved by the Forum Administration.

VIP clients are VIP clients of ICE FX who have applied for VIP status on the forum after becoming VIP clients of the company. They have access to all sections of the forum and can read, create topics, post their own messages, and send personal messages. VIP clients can add a personal signature if approved by the Forum Administration.

In case a user transfers information placed in private sections of the forum (VIP forum) in the public section, the user may be deprived of his status, and other forms of punishment may be imposed on him/her as the Forum Administration may decide.

Restrictions exist for each client status:

  1. Guests cannot write messages in any part of the forum, and cannot view information in the client part of the forum.
  2. Visitors cannot write messages or view information in the client part of the forum.
  3. Company’s clients: if the balance in their ICE FX account is below the minimum threshold (US$100) within a calendar month, then a company’s client can be automatically transferred to the “Visitors” group.
  4. VIP clients are prohibited from transferring information placed in private sections of the forum (VIP forum) to the public part.

Other questions

Please send all information regarding partnership, as well as promotional offers to [email protected]. We will consider your inquiries as soon as possible. If we are interested in your proposals, you will be contacted.

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